![]() Step 4: Select/Check “Requester can edit.” And press Done in order to save your changes. You need to check “Displayed to Requester” in order to enable “Requester can edit” access. Step 3: Hover over the field properties, and click on it. Step 2: Once you are inside the individual service item, go to Custom Fields In order to initiate the configuration head-on to Admin -> General Settings -> Service Catalog If you have rebranded the support portal, please raise a ticket to editable propertiesįields marked under these properties can only be edited by the Requesters. ![]() Note: New approval section in the support portal will be available only for accounts without ticket rebranding. ![]() New approval section* in the support portal for requesters.īusiness rules support in the portal for Service Items and Approval statuses This enhancement allows the requesters to edit a request they raise post-rejection.Īdditionally, we have upgraded the service request approval process. ![]()
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